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Cancellations with at least 48 hours’ notice: full refund (minus a 1–5% administrative fee).
Less than 48 hours: non-refundable.
Date changes: subject to availability; preferably requested 48 hours in advance (in exceptional cases, up to 12 hours before the activity).
Weather: if the activity is canceled, you may reschedule or request a refund depending on the activity.
Medical reasons: with a medical receipt or certificate, a refund may be evaluated.
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